About Us

Prime Computer Inc. founded in 1995, currently have there retail location in Atlanta , is a thriving computer component and consumer electronic retailer, dedicated to providing the best value and best service experience for all computing and electronic needs. Serving corporate professionals, students and home users alike, Prime Computer Inc. guarantees that its customers will value its premier services. Prime Computer Inc. strives to make itself the ultimate one stop shopping for computer components and consumer electronics with the wide selection and best prices. 

Terms and Conditions

1. INVOICE:

The BUYER agrees to pay the total purchase price as specified on your shopping cart order, in addition, the BUYER agrees to pay any sales, freight charges or other taxes levied on or measured by such purchase price, or arising from the use of the product(s) and any parts or maintenance supplied, including without any limitation, any additional sales, use gross receipts, privilege, excise, and personal property taxes unless specified in writing on this document.  

2. LIMITED WARRANTY:

Prime Computer Inc, provides a one-year limited warranty for the quality of all its NEW products in material and workmanship. All warranties are subject to the terms and conditions of their respective manufacturers. During this period, Prime Computer Inc, will repair or replace all merchandise, which proves to be defective. However, Prime Computer Inc, will not warrant any product, which have been subjected to improper freight handling/shipping, physical damage, neglect, or unauthorized repair or installation. Some products have longer warranties directly from the individual manufacturer. All warranty will be voided if any Warranty Sticker or Seal is broken off on the purchased products. Any tempering of the warranty condition of any purchased products voids the warranty of such products  

 All items sold as used item only have 30 days warranty.

All items sold as new, open box item or refurbished item or close out item have 90 days warranty.        

3. SPECIAL ORDER:

·         No return for credit or refund under any condition.

·         Technical support is provided by its respective manufacturer.

·          Exchange, or replacement is being processed by its respective manufacturer. Above terms and conditions are exercised firmly, absolutely no exceptions.

4.         CHANGES AND CANCELLATION:

·         Open order can be changed and cancelled without penalty.

·         Orders shipped or completed by Prime Computer Inc, are not subject to change or cancellation by purchaser except with Prime Computer Inc, written consent and upon payment of an appropriate charge to cover the cost or less incurred by Prime Computer Inc. which, unless otherwise agreed in writing shall be not less than fifteen percent (15%) of the price of the product subject to charge or cancellation.

·         Freight charge is NOT refundable nor credit.

5.      NSF AND INTEREST:

There will be a $25.00 charge for each return check. 18% interest charge per annum (0.05% per day) for past due account balance.

6.      DELIVERY:

Prime Computer Inc, will make every reasonable effort to effect shipment on or before the estimated delivery date set forth on Prime Computer Inc. quotation and confirmed in Prime Computer Inc's acknowledgement to Purchaser’s order. Prime Computer Inc. is not liable for delays caused by Govt. orders, strikes, lockouts, floods, fires, explosions, earthquakes, and other causes beyond PC Source’s reasonable control.

7.      RISK OF LOSS:

Shipment of all products shall be F.O.B. (free on board) Prime Computer Inc. facility. Title to and risk of loss or damage to product shall pass to purchaser upon delivery to carrier at the F.O.B. point. Purchaser shall be responsible for dealing with the carrier in the event of carrier’s mis-delivery, loss or damage to product.

·         LIMITATION: Prime Computer Inc. shall not be liable for damage or penalty as result of late or lost shipments, even if the purchaser has been notified that such damages of penalties may apply.

8. RETURNS:

All returns must show on the outside shipping box a valid RMA (Return Merchandise Authorization) number and include a copy of the invoice showing serial numbers as labeled on the part/product. All shipments received that do not clearly show an RMA number will be automatically refused.

·       To obtain an RMA number call our RMA department from 10:00 A.M. – 4:00 P.M., Mon.-Fri. to request an RMA request form and fax back with all the information requested on the form to get an RMA number.

A) Returning for Credit: Upon approval all new/used products with original accessories and packaging will be accepted within 15 days from invoice date. All products returning for credit from 15 – 30 days period is subject to a 25% restocking fee. There is absolutely no refund or credit after 30 days from the invoice date. No credit on CPU and memory chips after 7 days of purchase. Freight charge is not refundable.

B) Returning for Repair/Replacement: the purchaser must prepay All RMA shipments. A C.O.D. shipment will be refused. PC Source will not cross-ship products NO EXCEPTIONS. Also there is no credit or replacement for any opened software. If individual components are invoiced, only individual components can be returned. Please note that the service or credit may be delayed or otherwise affected if the above procedures are not followed. Prime Computer Inc. will not be responsible for any consequences due to such non-compliance.

Prime Computer Inc. will NOT be responsible for any cost incurred due the returning of any warranty products from the purchaser during the warranty period. Prime Computer Inc. will NOT be responsible for any cost or loss incurred due any defective purchased products. Prime Computer Inc. will NOT be responsible for any cost or loss incurred during the inoperative period of any defective purchased products. Prime Computer Inc. will NOT be responsible for any loss of Data and Contents on any storage media devices. It is the Purchaser's responsibility to backup all data and content on any media storage devices before returning any warranty products.

All defective claims will be verified according to the reported problem. No replacements will be made for non-defective items. RMA turn around is based on product availability and also on Prime Computer Inc's vendors turn around, but Prime Computer Inc. will process the RMA within 24 hours of receiving the RMA.

9.      TECHNICAL SUPPORT:

For better service to our valuable customers, our Tech Support department is open Mon-Fri from 9:30 A.M. – 5:30 P.M. Have your invoice number ready for the system/specific item prior to making your call.

We would like to help every valuable customer, but due to huge volume of customers we have limited each call to 10 minutes per customer. If our judgment toward the call is more than 10/15 minutes we will have your phone number and will give you a call after proper research on the specified issue. Any system that Prime Computer Inc. did not build and calling for tech support will be refused to do service.

10.      ENTIRE AGREEMENT

This document constitutes the entire agreement between the BUYER and Prime Computer Inc. It is intended as a complete and exclusive statement of the terms used in this agreement and no course of prior dealings between the parties and no usage of the trade shall be relevant to supplement or explain any term used in this agreement. No agent, employee, or representative of PC Source, Inc ( dba PCUSA.COM ) has any authority to bind Prime Computer Inc. to any affirmation, representation, or warranty concerning the product(s) sold under this agreement, unless the same is included within this written agreement.

( CONDITIONS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE )